Why choose Diamond Factory Service? Let our customers answer that question!

From 263 reviews
Jon Dorgan

Nick was very helpful. Had the parts needed and fixed my refrigerator in no time. Very polite and knowledgeable. Thank you.

Response from business owner

Thank you for sharing your experience! We strive for this service everyday! Thank you for choosing Diamond Factory Service!

via Google
Denise Teefey

On time, professional & efficient repair!

Response from business owner

Thank you for your feedback!

via Facebook
Teresa Gilson

Our technician was Nick from the Bartlett office. Very thorough and knowledgeable about our appliances. Thanks for getting the oven working for thanksgiving!

Response from business owner

Thank you for sharing your experience with us! We wish you the happiest of Thanksgivings!

via Google
SHERI CARNAGHI

Nick did a great job getting my ice maker working again.

Response from business owner

Thank you for sharing your experience.

via Google
Eduardo Vega

Had Nick L. as my technician to repair my dishwasher, called to let me know what time he would arrive, friendly, fast courteous service.

Highly recommended!!!

Response from business owner

Thank you for your kind words! We appreciate you sharing your story with us!

via Google
Chuck Martino

The service was timely, accurate and friendly.

Response from business owner

Thank you for your feedback we sincerely appreciate it!

via Google
Marcia Pierson

The technician was very professional and courteous. Our new Whirlpool gas range had a dented drawer which he replaced.

All questions were answered and the service appointment was expedited in a most efficient manner.

Response from business owner

Thank you for your kind words! We strive for this service everyday! Thank you for choosing Diamond Factory Service!

via Google
Dr. Sherri

The service was excellent. The gentleman called in advance, arrived on time, assessed the problem and fixed the issue in a timely manner. He was good at explaining the matter as well and He maintained a friendly disposition.

Response from business owner

Thank you so much for taking the time to share your experience. We truly appreciate the feedback!

via Google
Ruth Feledy

They were on time, fixed the problem and considerate. They not only fixed what was broken, they checked in case there might be any problems I didn't know about.

Response from business owner

Thank you so much for sharing your experience, it is greatly appreciated!

via Google
linda sowinski

Nick came to adjust the burners on my new stove. He arrived right on time and even called 30 minutes before arrival to confirm he waa on the way. Nick got right to work and adjusted the flames to the appropriate levels. It took just about …

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Response from business owner

Thank you for sharing your experience! We enjoy hearing about our great techs and all the great work they do, we will be sure to share this information with Nick!

via Google
Gene Kent

On TIME Very concerned about are problem very nice when that happens YES the service man was a 10

Thanks GK

Response from business owner

Thank you for sharing your experience! We strive for this service everyday!

via Facebook
Dihitra P

The Technician was very polite very thorough and a gentleman thank you so much you need more people like him

Mary Robbins

Good service and good personel

Response from business owner

Thank you for your feedback! We truly appreciate it!

via Facebook
Tom Leonard

Knew the issue with our new fridge and fixed it quickly. Thank you.

Response from business owner

Thank you for your kind words! Thank you for choosing Diamond Factory Service!

via Facebook
David Sneed

Nick is great. He has done repairs on my dryer and refrigerator-freezer. He’s very knowledgeable, and professional. He does an outstanding job!

Response from business owner

Thank you so much for your feedback! We will be sure to forward this info over to Nick's Supervisor!

via Google
Heidi Eichler

The service technician was prompt, friendly, and super helpful. He did a great job and answered all questions thoroughly.

Response from business owner

Thank you for your feedback and for choosing Diamond Factory Service!

via Google
Dan Gossman

Would like to thank Diamond Factory Service and especially our tech Rudy for fixing our Maytag dryer! Timely, friendly, and knowledgeable. We will call them every time for service!

Response from business owner

Thank you so much for letting us know about your experience with us and Rudy! We strive to deliver this type of service every day! Thank YOU for choosing Diamond Factory Service!

via Facebook
B Arriaga

Very professional! Knew exactly what needed to be done! Very prompt and efficient work! I would rate 10 stars ⭐️ if I could!!! Will be calling Diamond Factory service for all my appliance needs. Recommend to all!

Response from business owner

Thank you so much for your feedback! We appreciate your business!

via Google
Charlene Chappell

Prompt. Efficient. Knowledgeable. Polite

Response from business owner

Thank you for sharing! We appreciate you choosing Diamond!

via Google
Tom Todd

Nick did an outstanding job diagnosing our problem with our KtchenAid ice maker. On his first visit he made sure the refrigerator was operating correctly, and then ordered the necessary parts to repair the ice maker. He returned in 5 …

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Response from business owner

Thank you for your kind words. We will certainly pass those along to the technician!

via Google
Rayna Termunde

I have used this company during my warranty years and after and they have always been on time, professional, polite and extremely nice and personable. I just had a service call and want to shout out to Leon and thank him again.

Response from business owner

Thank you so much for letting us know about your experience. We strive to deliver this type of service every day! Thank YOU for choosing Diamond Factory Service!

via Facebook
Heather Howse-Kurtz

Lucas was very professional and knowledgeable. He diagnosed the problem and repaired my refridgerator very quickly, and took the time to answer all of my questions. Great service! I'll definitely call them again if I have a need, and …

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Response from business owner

Thank you so much for your feedback! We appreciate you choosing Diamond!

via Google
Estella B

Hi, everything went great. Great service,..🤗.

Nathan Hess

Nick diagnosed and repaired our Whirlpool refrigerator quickly. He was very friendly and did a great job.

Response from business owner

Thank you so much for letting us know about your experience. We strive to deliver this type of service every day! Thank YOU for choosing Diamond Factory Service!

via Google
Diann4242

The technician that came to look at my dishwasher was knowledgeable and friendly. He went out of his way to give me good information about how to best use and care for my new dishwasher and answered all of my questions.

Response from business owner

Thank you so much for letting us know about your experience. We strive to deliver this type of service every day! Thank YOU for choosing Diamond Factory Service!

via Google
Jane Leighty

very polite and good service

Response from business owner

Thank you for your feedback!

via Facebook
Jozef Stec

Fast, thorough, and professional.

Response from business owner

Thank you for your feedback!

via Google
Henry CB

The service man was on time, courteous and professional, and he foud the problem right away. Yes I would recommend the company.

Response from business owner

Thank you so much for letting us know about your experience. We strive to deliver this type of service every day! Thank YOU for choosing Diamond Factory Service!

via Google
ron redmond

Repair man was prompt and courteous. He was able to make the repairs in a very timely.matter. will use again when in need!

Response from business owner

Thank you for your kind words! We will be sure to pass this along to the technician! Thank you for choosing Diamond Factory Service!

via Google
Jossianne Valdez

Right on time. It was super helpful that they called 20 minutes before arriving. Answered our questions and fixed the issue. Super friendly and professional.

Response from business owner

Thank you so much for letting us know about your experience. We strive to deliver this type of service every day! Thank YOU for choosing Diamond Factory Service!

via Google
Elaine Maimon

The Diamond Factory Service rep was prompt, courteous, effective, and helpful.

Response from business owner

Thank you so much for letting us know about your experience. We strive to deliver this type of service every day! Thank YOU for choosing Diamond Factory Service!

via Google
tanner taake

I had Nick L. (Bartlett office) as my service technician for a refrigerator repair and he was awesome! He fixed the problem, did it quickly, and cleaned up after. Additionally, he took the time to show me functions of the refrigerator and …

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Response from business owner

Thank you for your kind words! We will be sure to pass this along to the technician! Thank you for choosing Diamond Factory Service!

via Google
Ben Duta

Great service. Very knowledgeable tech.

Response from business owner

Thank you for your feedback!

via Google
KAREN W

We are very happy with the service.…

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Janet Narey

We had our new refrigerator looked at because it was running too cold. Repairman changed out something in the ice maker. It runs beautifully now. He was knowledgeable and gave us straight answers to our questions.

Response from business owner

Thank you for your kind words! We will be sure to pass this along to the technician! Thank you for choosing Diamond Factory Service!

via Google
michaelene schomig

Nick L was kind, helpful, & knowledgeable. Was a great experience.

Response from business owner

Thank you for your kind words! We will be sure to pass this along to the technician! Thank you for choosing Diamond Factory Service!

via Google
Kristin Phillips

Quick service, polite service rep. Thanks for the excellent service

Response from business owner

Thank you so much for letting us know about your experience. We strive to deliver this type of service every day! Thank YOU for choosing Diamond Factory Service!

via Google
Kathy Hamilton

The service man was professional and very helpful. He solved the problem and explained everything to me.

Response from business owner

Thank you for your positive words! We strive for this type of service everyday!

via Facebook
Greg Desmond

I had a great experience all around. Easy to set appointment. Communicated in advance on timing. And technician was great – fixed problem quickly and was very helpful and friendly.

Response from business owner

Thank you so much for letting us know about your experience. We strive to deliver this type of service every day! Thank YOU for choosing Diamond Factory Service!

via Google
Sharon Malioris

Nick came out to service my dishwasher for a few issues with it. Not only did he fix it he actually gave me some helpful tips on how to keep the longevity of it. Which I will pass on to family and friends. He was fast, efficient and on time…

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Response from business owner

Thank you for your kind words! We will be sure to pass this along to the technician! Thank you for choosing Diamond Factory Service!

via Google
Billy A

The service was great take that she knew what he was doing

Carol Keith

Nick is very good at the repair. He was kind, courteous and knowledgeable. I would highly recommend him If you need your appliance repaired. Thanks Diamond Factory Service.

Response from business owner

Thank you so much for letting us know about your experience. We will be sure to forward this to the technician. We strive to deliver this type of service every day! Thank YOU for choosing Diamond Factory Service!

via Google
bruce king

The man was more than helpful. He gave me lots of information (I took notes) and explained how to get the best from my machine and how to best use it.

Response from business owner

Thank you so much for letting us know about your experience. We strive to deliver this type of service every day! Thank you for choosing Diamond Factory Service!

via Google
Roman Santos

Nick from the Bartlett location was awesome. He was very informative and extremely helpful! Highly recommend him.

Response from business owner

Thank you for your kind words! We will be sure to pass this along to the technician! Thank you for choosing Diamond Factory Service!

via Google
Penny Steele

My technician Rudy was the BEST ever. I didn't have to wait all day for his arrival, he was very knowledgeable and he got the job done in record time!!!! Thanks Diamond factory repair and a very BIG THANKS TO RUDY.

Response from business owner

Thank you so much for letting us know about your experience. We will pass this along to the tech. Thank you for choosing Diamond Factory Service!

via Google
Jay Daly

The service rep was very professional and had knowledge of his product. He did a fantastic job done in 20 minutes and it worked great. Hats off to you for having great service.

Response from business owner

Thank you for your kind words! We will be sure to pass this along to the technician! Thank you for choosing Diamond Factory Service!

via Google
DAVID P

He did a very good job and I'm very pleased

Rich Martinez

Great repairmen , awesome workmanship .

Response from business owner

Thank you for your feedback! We strive for excellent customer service every day!

via Facebook
Patricia Metzger Muhich

Your technician was a pleasure to have come into my home. He was very helpful and provided me with whatever answers I needed for what the service included! The problem was solved and I would use your company whenever I need the services …

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Response from business owner

Thank you for your feedback! We strive for great service everyday! We are truly happy to have you as one of our customers, thank you for choosing us!

via Facebook
Aurora Ciceovan

The technician was on time and knowledgeable

Response from business owner

Thank you for your feedback, and thank you for choosing Diamond Factory Service!

via Google
pinkycano13

Thank you for the prompt service

Response from business owner

Prompt service is something we value and strive for every day! Thank YOU for choosing Diamond Factory Service!

via Google
Dean Mlynarczyk

Great service! On-time, courteous, knowledgeable, quickly fixed the problem. Also gave some tips to prevent further issues.

Response from business owner

Thank you for your feedback, and thank you for choosing Diamond Factory Service!

via Google
Lori Ralston

I have had them to fix my freezer four times and have always been completely satisfied with my technicians

Response from business owner

Thank you for your feedback, and thank you for choosing Diamond Factory Service!

via Google
Sara Fertitta

Great service! Had the girl on the phone not told me to check if they would extend my warranty I would have paid out of pocket! I love companies that look out for their customers.

Response from business owner

Thank you for your feedback, and thank you for choosing Diamond Factory Service!

via Google
Mike Keigley

Nick L. was very professional and understanding to our needs. He explained everything he was doing and what could be causing our problem. He fixed it almost immediately !!

Response from business owner

Thank you so much for letting us know about your experience. We will pass this along to the tech. Thank you for choosing Diamond Factory Service!

via Google
Bart P Burger

These guys know what they are Doing A +++++

Response from business owner

Thank you for your feedback! We strive for excellent customer service every day!

via Facebook
Kathy Maratto

Prompt service. Asked relevant questions about my microwave. Tested it. Solved the problem

Response from business owner

Thank you for your feedback, and thank you for choosing Diamond Factory Service!

via Google
MADDOG BURGER

They do great work – clean and on time.

Response from business owner

Thank you for your feedback, and thank you for choosing Diamond Factory Service!

via Google
Mechelle M

He was very thorough fixed the problem and told me what he did and where the problem was on my refrigerator have had no issue with it since he fixed it We are very happy with your services Thank you.

MARIA M

Showed up on time fixed problem serviceman did good job

Pat Hill-Longanecker

The service is excellent. The techs are knowledgeable.

Response from business owner

Thank you for choosing Diamond Factory Service!

via Facebook
julie jette

The man was so curteous and patient with my elderly mother thanks for this great service

Response from business owner

Thank you for your feedback, and thank you for choosing Diamond Factory Service!

via Google
Glaydis Sitter

Customer service was great, Tech was on time and very professional! Will never use anyone else! Thank you Diamond!

Response from business owner

Thank you for your feedback! Thank you for choosing us!

via Facebook
KB C

The service was on time. The serviceman was courteous and kind. The repair was done swiftly. What more could you ask for? Thank you!

Response from business owner

Thank you so much for letting us know about your experience. We will pass this along to the tech. Thank you for choosing Diamond Factory Service!

via Google
vernon jones

The serviceman was very knowledgeable and gave good advice and tips about my new refrigerator.

Response from business owner

Thank you for your feedback! We are so happy to be a part of your new appliance experience!

via Google
Jan Schneider Sowinski

The tech knew the problem immediately with fixing the above range microwave (no power). Ended up being a fuse. Very nice person also.

Response from business owner

Thank you for your feedback! We strive for excellent customer service every day!

via Facebook
Jan Schneider Sowinski

The tech knew the problem immediately with fixing the above range microwave (no power). Ended up being a fuse. Very nice person also.

via Facebook
Erica Garcia

Robert was knowledge and honest. I will definitely call them again!

Response from business owner

Thank you so much for letting us know about your experience. We will pass this along to the tech. Thank you for choosing Diamond Factory Service!

via Google
Thomas Jefferson

Nick L. came out to do some warranty work on a Maytag dryer, he was extremely knowledgeable, friendly, fast, and most importantly, he is very respectful of your home and makes sure he leaves everything neat and clean. I would recommend Nick…

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Response from business owner

Thank you for your feedback! We strive for excellent customer service every day! We will forward this information to Nick's supervisor!

via Google
Bryan Michaels

Nick L. came out to do some warranty work on a Maytag dryer, he was extremely knowledgeable, friendly, fast, and most importantly, he is very respectful of your home and makes sure he leaves everything neat and clean. I would recommend Nick…

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Response from business owner

Thank you for your feedback! We strive for excellent customer service every day! We will forward this information to Nick's supervisor!

via Facebook
Sudhakar Kethireddy

Our Home Warranty company assigned the company for getting the dishwasher fixed and i cant be more glad that they did as previous company had left us without dishwasher for 2 and half months.The technician Nick saved the day for us. he was …

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Response from business owner

Thank you so much for your review. We know you are certainly busy and appreciate you taking the time to let us know about your experience. We will certainly pass this along to the technician!

via Google
Cheryl Pirc

Nick L did a great job explaining what was wrong with my dishwasher. He was friendly & very knowledgeable about the dishwasher he fixed.

Response from business owner

Thank you so much for your kind words--we greatly appreciate them. We will be sure to share them with the technician as well. Thank you for your business!!

via Google
Carla Booker

My technician was Colin...he was very helpful and courteous to my small issue. I really appreciate his advice.

Response from business owner

Thank you for your kind words! We appreciate you as our customer and will forward this information to Colin's Supervisor!

via Google
Jose Lopez

My tech Nick L. Was late to his appointment,however once he arrived I realized why.

Nick was very thorough, he explained what he was doing and for what purpose. Once he divided the main cause of the problem he explained how to avoid it in …

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Response from business owner

Thank you for your positive feedback! Our technicians are always spending the time needed to make our customers happy! We will make sure to forward this information to Nick's Supervisor!

via Google
Kerry Rodgers

Great service. The technician was on time, friendly, and very thorough. Couldn't have asked for a better experience. The technician they sent (Rudy) is a true professional!

Response from business owner

Thank you for your positive feedback! We strive for this service everyday! We will forward this information to Rudy's supervisor!

via Google
Ruby Adams

Our 3 year old maytag dryer needed the cabinet cleaned as part of the recommended maintenance (according to the owner's manual). Colin called ahead, arrived on schedule and throughly cleaned the dryer cabinet. He was pleasant, professional …

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Response from business owner

Thank you for your positive feedback! We will forward your kind words to Colin's Supervisor.

via Google
Jim OBrien

Brendan did a great job for us today repairing our refrigerator. He was friendly and courteous and completed repair quickly.

Jim OBrien

Response from business owner

Thank you for your kind words! We will make sure to pass them along to Brendan!

via Facebook
Jim OBrien

Brendan did a great job for us today repairing our refrigerator. He was friendly and courteous and completed repair quickly.

Jim OBrien

Response from business owner

Thank you for your kind words! We will make sure to pass them along to Brendan!

via Facebook
Frank Storino

I have a KitchenAid Refrigerator that is 3 yrs which decided to break down the weekend of Memorial Day. Diamond Factory Service sent out Paul to repair it and he did an amazing job. He was at my house the time he said he would be and He …

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Response from business owner

Thank you for your feedback! We strive for excellent customer service every day!

via Facebook
Frank Storino

I have a KitchenAid Refrigerator that is 3 yrs which decided to break down the weekend of Memorial Day. Diamond Factory Service sent out Paul to repair it and he did an amazing job. He was at my house the time he said he would be and He …

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Response from business owner

Thank you for your feedback! We strive for excellent customer service every day!

via Facebook
Philip Laudati

Had extended warranty work performed on Maytag dryer on Wednesday, June 19, 2019. I received the notice the night before of the expected time frame that technician would arrive. Rick, the technician, contacted me well within the given time …

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Response from business owner

Thank you for your feedback! We strive everyday to give exceptional customer service!

via Google
Daniel Scott Miller

Five stars for Paul Mathews

Thanks for the great service

Response from business owner

Thank you for your feedback! We will be sure to forward this information to his supervisor!

via Facebook
Debra Van Orden Stauffer

Nate H. was awesome at fixing our Whirlpool washer's problem and answering my questions. He was professional, efficient, and respectful. I will be asking for this company to fix any problems we have with our appliances in the future!

Response from business owner

Thank you so much for your feedback! We will be sure to pass this along to Nate's Supervisor!

via Facebook
Jennifer Torrey McDermott

Have recently purchased a washer from Diamond, and also have had Multiple service calls for my in and out of warranty products. Had nothing but amazing customer service from the sales representative, service technicians, and customer …

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Response from business owner

Thank you for your feedback!

via Facebook
Deborah Paxson Burrell

great service! would reccomend to anyone!

Response from business owner

Thank you for your feedback!

via Facebook
Kim Pertzborn

My service professional, Tracy was fantastic to work with! He was kind, on time, polite, knowledgeable and answered all of my questions. I highly recommend this service.

Response from business owner

Thank you for your kind words!

via Google
Matt Wlodek

Came on time and with common used parts for my dishwasher. Fixed my unit on first trip(glad he had parts with him), gave me a bunch of helpful tips and even gave me a free soap sample. Anything free is a plus in my bok.

Response from business owner

Thank you for your feedback!

via Google
Brenda Lewellen

Would recommend, Rachael rocks!

Response from business owner

Thank you for your feedback!

via Facebook
Te'Kyrua Roberts

I recently had an issue with my washer contacted diamond factory spoke with Rachel a very pleasant young lady scheduled service for a diamond factory technician to come out Technician names Lucus came out and diagnosed the issue very …

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Response from business owner

Thank you for your feedback!

via Facebook
Stevie Rae Mangum

fantatsic appliances and great customer service!!

Response from business owner

Thank you for your feedback!

via Facebook
Sherral Swanson-Mason

Great service! Would recommend!

Response from business owner

Thank you for your feedback!

via Facebook
Joyce Burgess Lindemann

Knowledgeable and friendly technicians.

Response from business owner

Thank you for your feedback!

via Facebook
Corey Flagel

Such great service from beginning to end! Would recommend to anyone!

Response from business owner

Thank you for your feedback!

via Facebook
Barb Flagel

Could not be more happy!!

Response from business owner

Thank you for your feedback!

via Facebook
Tracy Heberlie

Mike was fantastic! Arrived on time with parts in hand and had my washer fixed in less than 5 minutes. Very satisfied!

Response from business owner

Thank you for the feedback!

via Facebook
Steve Wilcox

I had John from Diamond come to my home yesterday to inspect my stove. I can't believe the professionalism that he exhibited!! I would definitely call Diamond if I have another appliance issue – especially requesting John again.

John and …

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Response from business owner

Thank you for your positive feedback! John is a great asset to Diamond, and this information will be forwarded to his supervisor!

via Facebook
Steve Wilcox

I had John from Diamond come to my home yesterday to inspect my stove. I can't believe the professionalism that he exhibited!! I would definitely call Diamond if I have another appliance issue – especially requesting John again.

John and …

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Response from business owner

Thank you for your positive feedback! John is a great asset to Diamond, and this information will be forwarded to his supervisor!

via Facebook
Michael Fuji

Had Ken over to fix out refrigerator, and after going back and forth with KitchenAid, and squeezing a special trip out to our home to do some of the diagnostics, looks like things are back to working 100%, and Ken was able to even get us …

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Response from business owner

Thank you for your feedback! So glad Ken was able to work with KitchenAid and get you back up and running!

via Facebook
Michael Fuji

Had Ken over to fix out refrigerator, and after going back and forth with KitchenAid, and squeezing a special trip out to our home to do some of the diagnostics, looks like things are back to working 100%, and Ken was able to even get us …

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Response from business owner

Thank you for your feedback! So glad Ken was able to work with KitchenAid and get you back up and running!

via Facebook
Kathy Fitzgibbons

when setting up a service call for an appliance under warranty .. DIAMOND needs/should be able to at least provide the customer with a 3hr time window in AM or PM. Not knowing until one day prior ... doesn't make rearranging your schedule …

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Response from business owner

We are very sorry we were unable to give you a time window at the time you set up the service. Our supervisor will contact you today to better assist with this.

via Facebook