Whirlpool Appliance Repairs by Certified Experts — Serving Chicagoland, Northwest Indiana and Southwest Michigan
Expect a higher standard when you use Diamond Factory Service.
Types of Appliances We Service
Whirlpool Brands Appliance Repair in Chicagoland — Every Major Kitchen & Laundry Unit
Diamond Factory Service is the only Whirlpool-certified appliance repair company in the Chicago area specializing exclusively in Whirlpool Family Brands. If your appliance says Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Roper, Estate, Gladiator, or IKEA — we’re the factory-trained team to call.
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Why Choose Us
Why Choose Diamond Factory Service?
The business began in the 1960s when it was known as Whirlpool Factory Service. We repaired Whirlpool appliances for the Southwest Michigan area. Since that time we have expanded our services to several states and are happy to offer the same level of service not only in the Southwest Michigan area but also in Chicago IL, Madison and Milwaukee WI, and St. Louis and Kansas City MO.
We’re factory-authorized for all Whirlpool Family Brands
Our pros live where you live and treat your home with care
Most appointments available within 1—2 business days
We carry 1,000+ common parts to fix most issues on the first visit
After diagnosis, you’ll get a clear quote for parts and labor
90 days on labor, 1 year on parts
Here’s Why Choosing Diamond Factory Service is the Right Choice
Our technicians have years of experience and attend ongoing training sessions to ensure that they have the most up-to-date information needed to get your appliance (and your household!) up and running again.
We know your time is valuable so an expert technician evaluates your appliance issue prior to your appointment. We may even give you a call to get more clarification on the problem. We can then take this information to determine how best to repair the appliance with minimal disruption to your schedule.
We have access to over 1,000 of the most commonly used appliance parts. Once our expert technician has diagnosed the issue and determined what parts may be needed, we can utilize this extensive inventory to send any needed parts with the technician and repair your appliance in one visit.
Only Whirlpool Brands. Nothing Else.
We don’t service every brand out there—just the ones we know best. Our team is certified and trained by Whirlpool annually.
Whirlpool brands include:
- Whirlpool
- Maytag
- KitchenAid
- Jenn-Air
- Amana
- Roper
- Estate
- Gladiator
-
IKEA (Whirlpool-built
appliances)
If your appliance is not one of these brands, we recommend contacting the manufacturer directly for help.
How It Works
Schedule online or by phone
Our tech arrives within your time window and diagnoses the issue
We provide an upfront quote
Most repairs completed on the first visit
You get a 90-day labor and 1-year parts warranty
Ready to Get Your Appliance Fixed?
We’re not a big-box franchise. We’re your local Whirlpool-certified repair team—and we’ll treat your home like it’s our own.
Serving:
- Chicagoland
- NW Indiana
- SW Michigan
Office Hours:
Monday - Friday
8am - 5pm
Common Appliance Problems
Click below to learn more about your appliance problem.
A dishwasher that won’t clean, leaks all over, or just flat-out won’t start is more than a hassle—it’s a pile-up waiting to happen. If you’re dealing with a broken Whirlpool dishwasher, Diamond Factory Service is here to help.
Your range is the workhorse of the kitchen. When it stops working, so does dinner. Whether it’s not heating, making odd noises, or giving you error codes, Diamond Factory Service is here to fix it—and only if it’s a Whirlpool Family Brand.
A dryer that doesn’t heat, won’t spin, or smells like it’s about to catch fire? That’s a problem. Diamond Factory Service can help—if it’s a Whirlpool brand.
If your microwave isn’t heating, sparking, or just acting up, you’re not alone—and you’re not out of options. Diamond Factory Service is the trusted Whirlpool-certified repair company serving the greater Chicago area.
Is your washer making a racket, refusing to drain, or just not starting? You’ve come to the right place—if you own a Whirlpool brand.
When your fridge isn’t keeping food cold—or worse, starts leaking or freezing everything inside—it needs to be fixed fast. At Diamond Factory Service, we specialize in one thing: repairing Whirlpool Family Brand appliances. That’s all we do.
Our Blog
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FAQs
We service all types of major home appliances including but not limited to, Freezers, Cooktops, Washers, Dryers, Dishwashers, Disposals, Refrigerators, Ovens and Ranges.
We realize interrupting your day to have your appliance repaired isn’t what most of us dream of doing. To help minimize the disruption, all of our appointments are scheduled with a three hour time window; e.g., 10:00-1:00, 12:00-3:00, etc. We will contact you in the afternoon one business day prior to your appointment to estimate when we plan to arrive to service your appliance. If you would like, we can also call you 15-30 minutes prior to arriving.
A covered manufacturer warranty repair is provided at no charge, per the terms of your product’s manufacturer warranty. In warranty repairs do not include customer education, or other repairs not covered by the manufacturer’s warranty, such as physical damage. Out of Warranty repairs are broken into 3 categories: 1) Trip and Diagnosis, 2) Repair Labor and 3) Parts. Trip and Diagnosis includes our technician visiting your home, reviewing what is needed to repair your appliance and a written estimate of the work required for your appliance. Trip, Diagnosis and Labor are one time charges, regardless of how many trips we may need to make to repair your appliance.
We can help by giving the unit a full diagnostic check to see if your appliance is worth the repair. Our technicians have years of field experience and will let you know if the cost of the repair is a better value than replacing the unit. If you choose not to have any repair work done, or the unit is not repairable, you would be responsible for just the Trip and Diagnostic fee.
With the exception of apartments or commercial settings, we cannot send our technicians out to a home without a person being there during the repair. Invariably there are questions that someone needs to be on location to help us with. Please contact us to set up a more convenient date/time if this is the case.
Payment for the repair provided is due when the technician completes the repair. We accept cash, checks or credit cards (Visa, Mastercard, Discover), and will email you a receipt showing what was done, and any relevant charges. Some exceptions do apply, so please contact our office and any one of our friendly office staff will be able to help you with further information.
At Diamond Factory Service all repairs are reviewed by a senior technician prior to our technician visiting your home. We literally have thousands of parts in stock to draw off of. Based upon your make and model, we’ll do our best to get your repair completed on the first trip. However, if we don’t succeed, there is no additional cost to you for our having to return. Any second trips required include no additional trip or labor charge.
FAQs
What types of appliances do you service?
We service all types of major home appliances including but not limited to, Freezers, Cooktops, Washers, Dryers, Dishwashers, Disposals, Refrigerators, Ovens and Ranges.
How will I know when you will arrive?
We realize interrupting your day to have your appliance repaired isn’t what most of us dream of doing. To help minimize the disruption, all of our appointments are scheduled with a three hour time window; e.g., 10:00-1:00, 12:00-3:00, etc. We will contact you in the afternoon one business day prior to your appointment to estimate when we plan to arrive to service your appliance. If you would like, we can also call you 15-30 minutes prior to arriving.
How do you charge for repairs?
A covered manufacturer warranty repair is provided at no charge, per the terms of your product’s manufacturer warranty. In warranty repairs do not include customer education, or other repairs not covered by the manufacturer’s warranty, such as physical damage. Out of Warranty repairs are broken into 3 categories: 1) Trip and Diagnosis, 2) Repair Labor and 3) Parts. Trip and Diagnosis includes our technician visiting your home, reviewing what is needed to repair your appliance and a written estimate of the work required for your appliance. Trip, Diagnosis and Labor are one time charges, regardless of how many trips we may need to make to repair your appliance.
How do I know if my appliance is worth repairing?
We can help by giving the unit a full diagnostic check to see if your appliance is worth the repair. Our technicians have years of field experience and will let you know if the cost of the repair is a better value than replacing the unit. If you choose not to have any repair work done, or the unit is not repairable, you would be responsible for just the Trip and Diagnostic fee.
Why is it important for me to be home during the repair?
With the exception of apartments or commercial settings, we cannot send our technicians out to a home without a person being there during the repair. Invariably there are questions that someone needs to be on location to help us with. Please contact us to set up a more convenient date/time if this is the case.
Can I be billed for my repair?
Payment for the repair provided is due when the technician completes the repair. We accept cash, checks or credit cards (Visa, Mastercard, Discover), and will email you a receipt showing what was done, and any relevant charges. Some exceptions do apply, so please contact our office and any one of our friendly office staff will be able to help you with further information.
Will my appliance be fixed the same day?
At Diamond Factory Service all repairs are reviewed by a senior technician prior to our technician visiting your home. We literally have thousands of parts in stock to draw off of. Based upon your make and model, we’ll do our best to get your repair completed on the first trip. However, if we don’t succeed, there is no additional cost to you for our having to return. Any second trips required include no additional trip or labor charge.
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